The Online Rehab | Reclaim Your Life, Anytime, Anywhere

Terms of service

These Terms of Service apply to the entire contents of the present website.
If you are an Online Rehab member please note the legal entity you are entering into a contract with is:

The Online Rehab is owned by Help 4 Addiction Ltd company number 08759434 whose registered office is at Northside House, Mount Pleasant, Barnet,EN4 9EE, United Kingdom.

These Terms of Service are binding documents which govern your use of our services and our provision of the service to you. You are advised to read these Terms of Service carefully. This will help ensure that they contain everything you want and that there is nothing within them that you are not prepared to agree to. If they contain anything that you are not willing to agree with then your only course of redress is not to use any of the services offered by any of our brands.

Definitions and Interpretations
The following words shall have the followings meaning in these Terms of Service:
“Agreement” shall mean these Terms of Service;
“Subscription” refers to a paid fixed rate giving access to our paid Services, as required, for a limited period that can be 28 days, 3 months or 6 months, renewable after the purchased period where the subscription has been purchased using a bank card or any other method of payment listed on our website and allowing continuing debits to be made;

“Service(s)” refers to the entirety of the Services available to you via our site for our Members, whether paid or unpaid;
“Paid Services” refers to all Services accessible, at rates quoted, by this site to Members with a valid subscription.
“Member(s)” refers to any or all valid registered users of our Service, whether they access Services or Paid Services.
“Member Content” refers to the information contained in the Member’s profile, created by the Member.
The terms ‘us’, ‘we’, ‘our’ refers to all brands owned and operated by ORL for the purposes of this Agreement.


To become a Member of any of our sites you must be at least Eighteen (18) years old.
You must complete all of the fields on the registration form(s).
You should not have been convicted of any offence, or subject to any court order, relating to assault, violence, sexual misconduct or harassment. You are advised that a breach of this clause constitutes a serious breach of this Agreement.

Your right to cancel under The Consumer Contracts Regulations 2013

This section applies to you if you are a “consumer” as defined under The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013.
You have the right to cancel your contract for the Services within fourteen days from the date of placing your order (Cancellation Period), by using the contact form or writing to our customer care team whose postal address is Northside House, Mount Pleasant, Barnet,EN4 9EE, United Kingdom. 

If you cancel your contract for the Services during the Cancellation Period, we shall reimburse you but you must pay for the value of the service that has been provided up to the point you cancel.

All reimbursements shall be made to you within 14 days and using the same means of payment as you used for the initial transactions, unless you have expressly agreed otherwise.

Use of the Services

Password(s) and any other information used to identify a Member are strictly private and confidential and must not be passed on or shared with any third parties.
To access the Services you will need a computer, laptop and or smart mobile phone. It is your responsibility to ensure that you have (and continue to have) one of these devices including the cost of using these devices.

Your Safety and Security

Your safety and security are very important to us, and as such we take our obligations very seriously.

Member Obligation

As a Member you agree not to:
in connection with the Services breach any applicable law, regulation or code of conduct;
make comments, broadcast or publish in any form whatsoever Member content or any other content that infringes the rights of others or that is defamatory, injurious, obscene, offensive, violent or can/does incite violence, or is any way shape or form racist or xenophobic;
in general; not to make any comment (whether in writing or verbally) that is contrary to the purpose of any of our sites’ current rules and laws in force or acceptable norms and standards;
upload photographs, videos and any other information in terms of data or files supplied by a Member that are indecent;
reveal through the Services any information that enables you to be personally identified or contacted other than through the Services including last name, postal / email address or telephone number; or and you agree not to use the Services for junk mail, spam and pyramid or similar or fraudulent schemes.

Member Content

At ORL we put you the Member in control. Therefore for the avoidance of all doubt it is your responsibility to decide which information to publish or send as Member Content. ORL cannot be held liable for any misuse thereof by any other user or third party.
The information supplied by a Member must be accurate and conform to the reality. The consequences of disclosing information on the life of the Member or of other Members are the sole responsibility of the Member concerned.
Consequently, he/she waives all recourse against ORL, notably on the basis of any possible damage to the Member’s right to his/her image, the Member’s honour and reputation, or the Member’s privacy, resulting from the dissemination or revelation of information concerning the Member under the conditions foreseen by this agreement since the Member has given his/her prior, free and express consent to such revelation through his/her registering with the Service and in application of this Agreement.
We reserve the right not to accept or to suspend or remove from our Services all or part of any profile, or any other Member Content for any reason we deem fit.
We are not liable for Member Content or other activities of Members which may breach the rights of other Users or third parties.
Members are urged to notify us of inappropriate Member Content. You acknowledge that such notification may take place and that we may take steps outlined in this Agreement in respect of such information which comes to our attention.
We reserve the right not to accept or to suspend or remove from our Services all or part of any profile, personal ad or any other Member Content for any reason we deem fit.
We reserve the right to irretrievably delete messages and other Member Content after any period of time if we exercise any right of termination under this agreement.

Payment Terms

The use of the Paid Services assumes that the Member has a subscription. Members can acquire a subscription either by using a credit card (on the Internet or by telephone), or by other payment methods proposed by this site.
The prices and the terms of payment for the different Paid Services are displayed at all times on this site, including at the point when the member chooses to make a purchase.
The activation of a subscription on a member’s account occurs as soon as, or a few moments after a valid transaction has been completed (successful online transaction).
The Member can contact the site at any time to cancel their subscription. The cancellation will take effect from the expiry date given for the active pass, in accordance with Article 15, ‘Termination’, below.
Members can also subscribe to smartphone applications. These applications can be provided by other service providers (such as iTunes or mobile services providers) and therefore may be subject to other payment conditions than those used and available to Members on any of our sites. Any such applicable terms will only be apply to one-off purchases and all relevant Terms of Service associated with these payments will be brought to the attention of the Member prior to purchase.

Purchase of a subscription to a smartphone application or other mobile service(s) not enable the Member to use Paid Services on our sites.


A Member may at any time and without the need to provide any reason end his/her registration with us by requesting the closure of his/her account in the area of the website designated for such purposes. Such request shall be deemed effective from the first working day after receipt by us of the request for closure of the account concerned. Such a request does not trigger reimbursement of, if appropriate, any time remaining on the Member’s subscription.
Termination of a subscription, by a Member, shall be effective on the applicable subscription’s expiration date provided; the Member has contacted us at least 48 hours before their subscription expiration date in order to terminate the subscription.
Without prejudice to the other provisions hereof, where the Member commits a serious breach, we will terminate the Member’s account without prior notification or warning. Such termination shall have the same effects as a termination by the Member.
Without prejudice to the other provisions hereof, where the Member commits a breach, we will terminate the Member’s account seven (7) days after having sent to the Member an email requesting unsuccessfully that he or she comply with these Terms of Use.
Such termination shall take effect without prejudice to any damages that we might claim from the Member or his/her beneficiaries and legal representatives, in compensation of the harm suffered as a result of such breaches.
The Member will be informed by email of the termination, or the confirmation of the termination, of his/her account. Data relating to the Member will be destroyed at his/her request or upon expiration of the legal time period following the termination of the Member’s account.
As noted in herein, Members can also subscribe to smartphone application. Smartphone applications can be provided by other service providers and therefore may be subject to other termination requirements and provisions. Members are urged to consult their Smartphone application for full details.

Personal privacy and protection of Member data

We uphold the strictest of standards with respect to protection of privacy and of personal information, and has made a notification to the UK Information Commissioner, under the no. A8026684. Please see our Privacy Policy for full details on how we store and use the information you provide to us.

Intellectual Property

The trademarks (including but not limited to ORL), logos, graphics, photographs, animations, videos and texts featured on the this website and in the provision of the Services are the intellectual property of ORL or its partners and may not be reproduced, used or represented without the express permission of ORL or its partners, under threat of legal action.
The rights of use granted by ourselves to the Member are strictly limited to accessing, downloading, printing and reproduction on all media (hard disk, floppy disk, CD-ROM, etc.) and to use of these documents for private and personal purposes in the scope of and for the duration for of the Member’s membership. Any other use by the Member is prohibited without the express authorisation of ORL.
In particular, the Member is prohibited from modifying, copying, reproducing, disseminating, transmitting, exploiting for commercial gain and/or distributing in any form whatsoever the Services, from all of our website pages or software codes for elements comprising the any element of Services and website.

Liabilities and Warranties

This section (and any other clause excluding or restricting our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act 1999) as well as to us. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited (including that which may not be excluded or limited pursuant to the Data Protection Act 1998).
You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself. If you do not, we shall have no liability to you for that matter.
We shall not be liable for any damage to a Member caused or contributed to by that Member, for example by not complying with this Agreement.
Our liability of any kind (including our own negligence) with respect to the Services for any one event or series of related events is limited to five times the total fees payable by you in the 12 months before the event(s) complained of or the sum of £1,000 whichever is higher.
Subject to the foregoing, in no event (including our own negligence) will we be liable for any:
economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
loss of goodwill or reputation;
special, indirect or consequential losses; or and
damage to or loss of data (even if we have been advised of the possibility of such losses).


You agree to indemnify us (including our directors, officers, employees, subcontractors, agents and affiliated companies) against all third party claims and liabilities related to your breach of this agreement and/or to your use of the Services.

Functioning of the website and Services

To use the Services, the Member must have the necessary hardware equipment and software and the necessary parameters required to properly use the website i.e. access to the internet. Members are also advised to have JavaScript functions enabled, cookies enabled, and pop-ups enabled.
The Member must have the skills, hardware and software required to use the Internet, and acknowledges that the characteristics and constraints of the Internet mean that the security, availability and integrity of Internet data transmissions cannot be guaranteed.
We do not guarantee that the Services will function if the Member activates a pop-up killing tool. In this case, the function should be deactivated before using the Service.
We do not guarantee that the Services will be usable if the Member’s internet service provider is unable to provide its services properly. In this context, we cannot be held responsible for the non-functioning, unavailability or adverse conditions of usage of the website resulting from incorrect hardware, problems experienced by the Member’s internet service provider or blockages on the Internet networks or for all other reasons outside our sphere of influence. Moreover, due amongst other things to the specifics of their Internet browser, Members connecting through AOL may encounter problems making our sites function properly. Furthermore, smartphone applications are only available to our Members in possession of the smartphone handset and internet access is required.
Under these conditions, we do not guarantee that the Services shall function without interruption or error. In particular, the use of the our website may be interrupted at any time for the purposes of maintenance, updates or technical improvements, or to develop its content and/or presentation. Whenever possible, we shall inform its Members prior to maintenance work or updates.
Apple users must use Mozilla Firefox – we do not guarantee optimal functioning of the website when using SAFARI or OPERA browsers.
Please note that up-to-date Adobe Flash software is required for this website to function properly (download from: www.adobe). Depending on your network configuration (if protected behind a firewall or proxy), connection to our Messenger service may not be possible.

Third party websites

We or third parties may provide links on our Site to third party websites. You use them at your own risk. We do not review such sites. We do not recommend or endorse such sites nor are we responsible for the content of those sites or any goods or services offered thereon. If in the course of performing a search on our site you encounter any third party website the use of which would violate applicable law, you must immediately cease use of such website.

Entire Agreement

This Agreement and the pages on this website to which these terms refer, constitute a contract that governs the relationship between the Member and ORL. They cancel and replace any conditions that may have been agreed to in the past, even if not directly withdrawn or amended, and constitute the entirety of the rights and obligations of ours the Members’.
If any of the provisions of these Terms of Use is declared void in application of a law, a regulation, or a final decision of a court having proper jurisdiction, all other provisions shall remain fully in effect. Furthermore, failure by a Party to take action in respect of the breach by the other Party of any provisions of these Terms of Use, shall not be interpreted as constituting a waiver by said first Party of the right to take action in future in respect of such a breach.


We may modify these Terms of Service at any time. The Member will be informed of the nature of these modifications as soon as they are posted on the website. The modifications shall take effect one month after their posting on the website. For Members registered after any modifications have been put online, these modifications shall be immediately applicable, as the Member will have expressly accepted them when the account was opened.

Jurisdiction and Applicable Law

This contract shall be governed by English law and any disputes will be decided only by the English courts.
For any questions you wish to ask, you may contact us by completing the contact form.

Treatment Contract



1) Confidentiality. Group discussions are confidential: What is said in group, stays in group! Confidentiality is the most important group rule; without it, members are unlikely to share or even come to group. Members are not able to record sessions. If a group member discloses intended/actual harm to self or others, we will disclose to a GP or mental health team or next of kin/funder of treatment. We will always involve the member in the process. It is your responsibility to ensure that family members/friends DO NOT view the computer screen when other group members are present. This is to ensure and protect the confidentiality of all group members

2) Attend all sessions on time. Members are expected to make sessions a priority and attend all sessions, arrive on time, and remain for the entire session unless there is an emergency. Members are asked not to eat, smoke or use electronic cigarettes or browse other websites during any session. Only water is permitted during any session. Members who are unable to attend a session are expected to contact the Online Rehab team at least one hour beforehand. Members who are late to a session without prior permission will not be able to attend. In the event you are going to be late, you need to contact The Online Rehab at least one hour before the session. If a member misses more than 3 groups then they will be dismissed from the programme. A member can postpone the programme to a later date but then you would have to start at the beginning and pay the full amount. In exceptional circumstances, we may need to change the time of a session. Should this situation arise, we will endeavour to ensure the rescheduled time suits all group members. If you are unable to attend the rescheduled time then this will result in you missing that session.

3) Do not use alcohol or illicit drugs before group.
Coming to the group under the influence of alcohol or drugs can be disruptive to group interactions and tends to put the focus on the intoxicated member rather than the group as a whole. If a client admits to having had one drink or drug prior to group to ‘steady nerves’ if they are struggling with anxiety then clinical judgement will be used whether the client can remain on the programme or not. If a member is clearly intoxicated then the member will be asked to leave the group and encouraged to attend an AA/NA or CA group in their area and to contact the team when clean/sober. The Online Rehab approach is not punitive but important to adhere to group rules with compassion.

4) We ask you not to socialise outside of groups.
Socialising outside of the group can undermine members’ treatment by blurring boundary issues. Even if members go out for coffee after a group, they form a relationship that others cannot share, and the stronger the relationship, the more likely it is to interfere with group interactions.

5) It is essential not to talk about group members who are not present.
Members who are not in the group any longer or unable to attend a session cannot speak for themselves. Discussions about absent members can undermine trust in the group.

6) Complete activities and submit prior to group.
Members need to complete each activity after the corresponding group. If you are having difficulty with completing these, please speak to a member of the team for support. Failure to complete activities may result in dismissal from the programme.

7) All members need to participate in all group sessions.
It is important for members to actively participate in the group (i.e., share their problems and feelings with others). Participation is very important, as each member is viewed as an agent of change, helping other members, being supportive, and providing feedback to others.

8) Exhibit appropriate behaviours in groups.
(1) Take turns speaking and do not talk over one another;
(2) respect the rights of others to express their opinions;
(3) cell phones must be turned off during the session;
(4) profanity, screaming, discrimination and yelling are not appropriate; strong emotions need to be communicated in a manner that is not disruptive and allows group members to help one another. Clients who are abusive and using repeated in-appropriate language will be instantly dismissed from the group. Any remarks relating to racism, sexism, cultural beliefs, gender or any other form of discrimination will result in instant dismissal from the group and may result in dismissal from the programme.
Members should be respectful of one another and of the counsellor. Individual outbursts or disruptions take the focus off of the group process. The counsellor will aim to de-escalate disruptions and refer back to group rules/boundaries and if they continue the counsellor will mute and dismiss the client. The client may be allowed back to a following group after they have had time to reflect on their behaviour (depending on the nature of the behaviour) and would like to apologise. If behaviour is repeated again then subscription will be terminated. Threat of violence or discrimination will not be tolerated and lead to termination of subscription. Threat of violence can be reported to the police.