Privacy policy

This privacy policy applies to The Online Rehab website.
The terms ‘us’, ‘we’, ‘our’ refers to The Online Rehab Limited, as defined under the applicable terms and conditions.
We uphold the strictest of standards with respect to protection of privacy and of personal information, and have made a notification to the UK Information Commissioner, under the no. A8026684. Our technical teams do their utmost to ensure the safety of our sites. Internet security is a complex issue and no system can be considered 100% secure. Should a security breach occur we will endeavour to act as fast as possible to remedy the problem.

Some information, comments or content (e.g. photographs, video, profile, lifestyle) that the Member optionally provides may possibly, under the responsibility and on the initiative of the Member concerned, reveal the ethnic origin of the Member, his/her nationality, religion and/or sexual orientation. By providing such optional information, the Member concerned confirms his/her intention and, consequently, expressly consents to, and takes sole responsibility for, the processing of this mentioned “sensitive” data by us and our group companies (by which we mean us, any of our parent companies, and any subsidiaries of us or our parent company), and their service providers located within and outside of the European Union.

Each Member can access or request access to information concerning him/her in order to have it modified, deleted or to forbid any further use by us of it. Members can submit such requests for access by mailing their requests to the following address: The Online Rehab Limited, Northside House, Mount Pleasant, Barnet, EN4 9EE, United Kingdom UK or by filling out the contact forms, and each Member shall carefully identify the sender’s personal information.
Each Member can, at the time of registration or at any time thereafter, request to receive and, subsequently, request without charge to cease to receive, our newsletters and/or promotional offers sent to her/him by email or to mobile phone from The Online Rehab and/or its partners. The rights and warranties of The Online Rehab Members comply with the UK Data Protection Act 1998 implementing the EU Directive 95/46/EC dated 24 October 1995 on the protection of personal data and privacy within the European Union; and The Electronic Commerce (EC Directive) Regulations 2002 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 implementing the EU Directive 2000/31/EC dated 8 June 2000 on electronic commerce and EU Directive 2002/58/EC dated 12 July 2002 on the protection of personal data and privacy in electronic communications.

When and why do we gather information about you?

The Member is asked to supply information about himself/herself when he/she registers with the Service, participates in a one to one session, participates in a group session, participates in a chat or acquires a subscription. Certain items of information are mandatory in order to gain access to Services.
We have the ability to retain your contact details should you input them on our website even if you do not complete your registration. If you are looking for the information we collect about your computer and or device through our use of cookies; then please see our Cookie Policy.

What sort of information do we gather?

Personal information gathered by us can include your name, mailing and/or email address, fixed line and/or mobile telephone numbers, bank information, credit/debit card information, information about your medical state, photographs, voice recording, video recording, personal values, and your use of the Service. Furthermore, certain non-personal information is also gathered, such as the version of the Member’s and any other visitor’s web browser (Firefox, Chrome, Safari, Netscape, Internet Explorer, etc.), the operating system (Windows OS, Mac Os, etc.) and the IP address of the computer from which they are visiting. Finally, the websites operated by The Online Rehab may be using cookies, designed to store information used to identify the Member while he/she is browsing on our websites, in order to allow the Member to continue browsing without having to re-enter this information for each new page. The Member always has the option of preventing the use of cookies by modifying the options of his/her web browser.
Additional information may be found in our dedicated Cookie Policy.

Who has access to your information?

The information gathered about you when you register with The Online Rehab and subscribe to our Services is used to offer you our different Services. All precautions have been taken on our databases to archive your information in a secure environment. Only a small number of our employees have access to your information, which is only accessible in case of necessity. The personal information you provide at the time of registration will not be accessible by third parties, nor passed on, sold or exchanged, except in the cases named below and subject to your prior notification and agreement, or (where applicable) if you have not objected to such treatment of your information.
We may send you promotional offers from some of our partners, subject to your explicit and informed consent given during registration, unless you choose not to be contacted during your registration or unless you tell us that you have changed your mind at any moment thereafter. If you do not wish to receive any special offers from The Online Rehab or from our partner companies, let us know when you subscribe, or alternatively at any time by contacting us by mail.
For the purpose of applicable data protection legislation in the European Economic Area (“EEA”), the data controllers of The Online Rehab website is The Online Rehab Limited (postal address: Northside House, Mount Pleasant, Barnet,EN4 9EE, United Kingdom).